Frequently Asked Questions

What materials do you use?

Our pieces are crafted using high-quality, tarnish-resistant materials designed for the modern romantic. Please refer to individual product pages for specific details on metals and stones.

Can I wear my jewelry in the water?

While our pieces are beautifully durable, we recommend removing them before swimming in the ocean or pools to preserve their golden-hour shine for as long as possible.

How long does shipping take?

All Casa Zoi orders are carefully packaged and dispatched within 2-3 business days. Standard delivery typically takes 4-7 business days depending on your location.

Do you accept returns?

Yes, we want you to be completely in love with your pieces. We accept returns within 14 days of delivery for unworn items in their original packaging. Please reach out to our team via the Contact Us page to initiate a return.